Call Centre

The Call Centre enables you to:

• Obtain general information
• Track your visa application*

* For data protection reasons, the call centre agents only have limited access to the information related to your visa application. Therefore, they are only able to track your application with the registration number that was generated when VFS took your application. You can find it on your receipt (e.g: APAR/01012010/0001/01, MARS/01012010/0001/01….)     

Applicants who want to track their application but did not get a receipt with a registration number (applications submitted by post, in Lyon or in a collection point) are advised to send their query by email with their passport number.

For specific information regarding your case, we would invite you to visit our Visa Application Centre in Paris .

Call Centre Timings:
The Call Centre is open Monday to Friday between 08:00 and 17:00 French time except on days where the Visa Application Centres are closed. For customer service purposes, your call may be recorded.

Reaching the Call Centre From France:
The Call Centre number is (0.34 € / min): 0892 230 358
This number is accessible from France only. The cost stated is for calls from a national operator land line. The cost of calls from other landline and mobile networks may vary and include additional charges.

Reaching the Call Centre From Abroad:
The Call Centre number is: +1 214 257 1048
This number is accessible from abroad and is not accessible from France. Call charges depend on your local operator.