The Call Centre enables you to:

	Obtain general information
	Track your visa application

Please note that the Call Centre is only trained to provide general information. If you have any special requirements, or require advice which needs personal interpretation, we would invite you to contact us by email or visit our Visa Application Centre in Paris bringing along your documents.

For data protection reasons, the call centre agents only have limited access to the information related to your visa application. Therefore, they are only able to track your application with the registration number that was generated when VFS took your application. You can find it on your receipt (e.g: APAR/01012010/0001/01, MARS/01012010/0001/01….). Applicants who want to track their application but did not get a receipt with a registration number (applications submitted by post, in Lyon or in a collection point) are advised to send their query by email with their passport number.

For customer service purposes, your call may be recorded.

Call Centre details when calling from France:

Call Centre details when calling from France The Call Centre is open Monday to Friday between 08:00 and 17:00 French time at the rate of 0.34 € / min. It is closed on French and Indian Bank Holidays. 08 92 23 03 58

This number is accessible from France only. It is not accessible outside France. The cost stated is for calls from a national operator land line. The cost of calls from other landline and mobile networks may vary and include additional charges.

Call Centre details when calling from abroad:

Call Centre details when calling from abroad The Call Centre is open Monday to Friday between 08:00 and 17:00 French time. It is closed on French and Indian Bank Holidays. + 1 214 257 1048

This number is accessible from abroad only. It is not accessible from France. Call charges depend on your local operator.