Customer Feedback

We would encourage you to share your opinion with us on our services in order to help us identify areas you were satisfied with and those we could improve.

We are committed to using customer feedback to provide a quality service to our clients. If you believe that we could have provided a more adequate service, do not hesitate to share your observations with us. We would take them into consideration immediately and respond to them in the best possible manner.

In all cases please provide us with the following details:

• Your full name
• Your passport number
• Your nationality and origin
• Your phone number
• Your file number (if applicable)

Please send all of your messages to the following address: votreavis-ivac@vfshelpline.com

We highly value customer satisfaction and endeavour to provide you with a response within 2 working days. If we cannot give you a reply within this time, we will tell you when we expect to do so.